Legal information

Privacy Policy

This Privacy Policy applies to Card Annex Wagga, its informational website, and its in-person venue communications in Wagga Wagga, New South Wales, Australia. It explains, in plain English, how personal information may be handled when you use the website, contact the venue, or make a venue-related enquiry.

Effective date: 15 September 2026

Information we may collect

Contact and enquiry details. When you send us an enquiry through the website or contact the venue directly, you may choose to provide identifying and contact details. This can include your name, email address, telephone number, and the contents of your message. You decide what to include when contacting us by email at [email protected], by phone on +61 2 6931 4728, or through another direct communication channel.

Booking and event enquiry details. A poker table request, private event enquiry, or other venue communication may include practical details needed for us to understand and respond to your request. These details may include a requested date or time, party size, preferences, and any other information you voluntarily provide. Providing an enquiry does not itself confirm availability or create a booking; the information is used to help us consider, coordinate, or respond to the request.

Website and device information. When you visit a website, technical information associated with that visit may be received through normal website operation. Where collected, this may include information about your device or browser, pages visited, approximate usage information, and technical logs used to operate or protect the site. We use cautious, general handling of this information and do not describe specific cookie types or providers here. For cookie-specific information, please read our Cookie Policy.

How we may use information

Responding to enquiries

We may use the information you provide to answer questions, provide requested venue information, and continue a conversation you have started. This can include enquiries sent through website forms, email, telephone calls, or other direct communications. Using your details in this way helps us understand what you are asking about and reply through an appropriate contact channel, without suggesting that a particular response time is guaranteed.

Managing table and event requests

Where you enquire about a poker table, a private event, or another in-person venue arrangement, we may use the relevant details to consider, coordinate, and respond to that request. This may involve discussing the practical information you supplied, such as timing or group requirements. The purpose is operational communication about your enquiry and does not mean that a table, event, or venue arrangement has been confirmed.

Operating and improving the website

Technical or usage information may be used to maintain, protect, and improve the website at cardannexwaggawagga.com and the information presented on it. This can include troubleshooting issues, supporting the security and integrity of the site, and gaining a broad understanding of how visitors use its pages. We do not state here that this information is used for profiling, targeted advertising, or any particular measurement system.

Meeting applicable obligations and protecting the venue

We may use information where reasonably necessary to meet applicable legal obligations, address relevant requests, protect rights, or support the safety and integrity of our operations. This may also be appropriate where information is needed to deal with a concern, dispute, or misuse affecting the website or venue communications. Any such use will depend on the circumstances and the information reasonably needed for that purpose.

Storage, security and retention

Reasonable safeguards. Card Annex Wagga may take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. The measures appropriate to a particular communication can depend on its nature and how it is received or held. While we take care with personal information, no method of online transmission or storage can be guaranteed to be completely secure. Please keep this limitation in mind when choosing what to send in a general enquiry.

Retention approach. We may keep personal information for as long as reasonably necessary for the purpose for which it was collected, for operational needs, to meet applicable legal obligations, to resolve disputes, or for recordkeeping. We do not set a fixed retention period in this policy. When information is no longer required, it may be deleted, de-identified, or otherwise managed in an appropriate way, having regard to the circumstances.

Access, correction and your choices

Access and correction requests. You may contact Card Annex Wagga to request access to personal information we hold about you, or to request correction of information you believe is inaccurate, incomplete, or out of date. To protect your information and understand the request, we may need enough detail to verify your identity and clarify what you are seeking. Access or correction may be limited in some circumstances by applicable requirements, but we will consider your request using the information available to us.

Communications preferences. You can ask us to update your contact details or to stop non-essential future communications where applicable. We do not state in this policy that any particular newsletter or marketing programme is in place. Instead, if you have a preference about future contact from the venue, please send it to [email protected] so we can consider the request in context.

Privacy concerns. If you have a question or concern about how personal information has been handled, please raise it directly with Card Annex Wagga. We welcome a clear explanation of the matter so we can consider it and respond appropriately. You can use the email or telephone details above, or the contact details in the section below, for a privacy-related enquiry.

Third-party links and changes to this policy

External websites. The website may link to other websites or services. If you choose to follow an external link, that destination may have its own privacy practices and information handling arrangements. Card Annex Wagga is not responsible for the privacy practices of external destinations. We encourage you to review the privacy information of any external site or service you decide to visit before providing personal information there.

Policy changes. This Privacy Policy may be updated from time to time to reflect changes in our website, venue communications, or information handling practices. The current version will show its effective date at the top of this page. The effective date for this version is 15 September 2026. We encourage you to review this policy periodically so you can stay informed about the version that applies when you use the website or contact us.

Contact us about privacy

For questions about this Privacy Policy, an access or correction request, or a privacy concern, please contact Card Annex Wagga using the details below. Please indicate that your enquiry relates to privacy so we can understand the purpose of your communication.

Address
18 Fitzmaurice Street, Wagga Wagga NSW 2650, Australia